Collectively, the Cupola Group MEA management team has over 50 years of experience in the Business Process Outsourcing industry. In addition to our comprehensive regional know-how, the management team has significant expertise in a wide variety of industries including technology/telecom, financial services, retail, government and transportation.

Senior Management

Kazim Raza Awan - Chief Executive Officer

As the Cupola Group MEA’s Chief Executive Officer, Kazim is responsible for providing strategic direction, managing the company’s overall growth and strengthening its financial performance.

Kazim has extensive experience in strategic planning, project development and business operations. Prior to becoming CEO of the Cupola Group MEA, Kazim was Senior Vice President responsible for the Group's business development activities. He has served as a member of the Board of Directors for the International Card Manufacturers Association (ICMA) for three years since 2009. His career also included extensive stints at the Islamic Development Bank and the London School of Economics.

In 2011, Kazim was recognized for his contribution to the business process outsourcing industry having been voted “Market Pioneer in the UAE”.

Kazim has a M.Sc. (Econ) and a B.Sc. (Econ) from the London School of Economics. He has also completed management courses at the Harvard Institute for International Development and the Graduate School of Business at Stanford University.

Iftikhar F. Kathawala - Chief Financial Officer

Iftikhar’s key responsibilities are financial planning, implementing and overseeing financial accounting functions, maintaining management accounts, annual budgets and long term business plans, cash management and handling various corporate development matters relating to IT, insurance, real estate and legal affairs.

As a senior member of the executive management team, he also participates in key decisions relating to strategic initiatives and operational execution.

Prior to joining Cupola Group MEA in 1999, Iftikhar worked as Group Chief Accountant for a Group of Companies in Oman; KPMG in Oman; and A.F. Ferguson and Co, India.

Iftikhar is a Fellow of the Institute of Chartered Accountants of India (FCA), a Certified Public Accountant (CPA) USA, and a Certified Member of the Institute of Systems Audit and Control Association (CISA) USA.

Sajjad Hamid - Group Head – Sales & Marketing

As Group Head of Sales & Marketing, Sajjad has overall responsibility and accountability for revenue generation, management of the marketing function and business development for the entire Group. Sajjad has been the architect behind Cupola Group MEA’s successful sales programs, for which he has been formally recognized through industry awards in 2009, 2011 and 2012.

Before joining Cupola Group MEA, Sajjad was the National Sales Manager at Memo Express/Aramex for 4 years. He has also worked with Al Nabooda Automobiles in Dubai. With over 13 years of multi industry sales experience, Sajjad has extensive knowledge of the Middle East and African markets. He has an MBA (Hons) in International Marketing from KEELE University, United Kingdom and a BBA (Marketing) from the European University – Cyprus.

Sabir K V - Group Head IT & CISO

As Chief Technology Officer, Sabir is responsible for the IT strategy and infrastructure of Cupola Group MEA. His main responsibilities include the implementation of optimal technical solutions driven by client requirements; ensuring continuity of IT systems, preparing annual IT budgets and day to day IT team management.

He is also responsible for the implementation of physical and logical security. He ensures compliance with ISO 27001:2005 and PCI DSS standards and manages internal and external audits.

Sabir has extensive experience in contact centre IT platforms and Information Security Management System (ISMS). He is a Certified Information Security Manager (CISM) and Certified in Risk and Information System Controls (CRISC) from ISACA, USA.